Win11 24h2 total PC freeze

Hello dev team! I hope you're having a good Thursday. I saw you're aware of and investigating this bug. I'd like to help if possible, what kind of information can I provide?

* So far, the total freeze has only happened for me during loading-into-a-zone screens. Twice now on the Cruel Act1 town, once on the regular Act3 town.
* All input and processes are frozen, CTRL ALT DEL doesn't work. The youtube video I'm playing stops making noise. The system monitor LCD on my computer case (showing CPU temp, memory usage, etc) freezes also. A hard shutdown is the only thing I can do.
* It's happened three times today (Dec 19) but I don't recall it ever happening in the past.
* Steam details for the game:
- App ID 2694490
- Build ID 16767915
- Installed content updated Dec 17, 2024 at 4:21 PM

I'm going to do a Steam "Verify Integrity of game files" next and hope that helps.

Below is the "My Rig" details from the Nvidia app, please let me know if there's any other sort of information I can provide:
-------------------------------
NVIDIA system information report created on: 12/19/2024 14:16:07
NVIDIA app version: 11.0.1.184
Operating system: Microsoft Windows 11 Pro, Version 10.0.26100
DirectX runtime version: DirectX 12
Driver: Game Ready Driver - 566.36 - Thu Dec 5, 2024
CPU: 11th Gen Intel(R) Core(TM) i5-11600K @ 3.90GHz
RAM: 32.0 GB
Storage (5): SSD - 1.8 TB,SSD - 1.8 TB,+3 more

Graphics card
GPU processor: NVIDIA GeForce RTX 3060
Direct3D feature level: 12_1
CUDA cores: 3584
Graphics clock: 1882 MHz
Resizable bar: Yes
Memory data rate: 15.00 Gbps
Memory interface: 192-bit
Memory bandwidth: 360.048 GB/s
Total available graphics memory: 28586 MB
Dedicated video memory: 12288 MB GDDR6
System video memory: 0 MB
Shared system memory: 16298 MB
Video BIOS version: 94.06.2f.00.95
IRQ: Not used
Bus: PCI Express x16 Gen4
Device ID: 10DE 2504 36563842
Part number: G190 0051

Display (1): Sceptre P30
Resolution: 2560 x 1080 (native)
Refresh rate: 60 Hz
Desktop color depth: Highest (32-bit)
HDCP: Supported

I've run into this issue aswell and it's very annoying, its something to do with the CPU going crazy.


There is a temporary solution where you can use a tool called "BES CPU Limiter", where you limit PathOfExile2 to -5.


You can find some info about it here, scroll down to the very bottom and read the middle part. https://www.pathofexile.com/forum/view-thread/3595525

Thank you for the link! I will take a look.

Also I feel bad that I didn't notice the big megathread on this issue. I should have posted my info there. Sorry everyone!

"

raffastafarian#1039 wrote:

Thank you for the link! I will take a look.

Also I feel bad that I didn't notice the big megathread on this issue. I should have posted my info there. Sorry everyone!

No worries! I forgot to mention that if you're on Windows 24H2 update (this is the culprit) and recently updated to it, you can rollback / go back to 23H2 where these issues do not occur.

Otherwise BES CPU Limiter will do fine until Microsoft comes up with a fix, if limiting -5 doesn't work, try -10 etc which I had to do to make it stop freezing. I'm unable to rollback :(

Moving from 24H2 to 23H2 was the only solution that completely fixed loading screen freezes for me.

Nvidia 480 Super
AMD 7800x3D

Using this guide: https://pureinfotech.com/download-windows-11-23h2-iso-after-24h2/

"

Waiden#9514 wrote:

Moving from 24H2 to 23H2 was the only solution that completely fixed loading screen freezes for me.

Nvidia 480 Super
AMD 7800x3D

Using this guide: https://pureinfotech.com/download-windows-11-23h2-iso-after-24h2/

My 24h2 upgrade was recent enough that my windows.old folder still existed, and I was able to roll back to 23h2 via Settings, System, Recovery, Go Back.

Zero problems since rolling back!