Not getting the points i paid for.

Hello.

I've played Poe for years and spent hundreds of dollars, but now my points purchased through the PS store haven't been delivered yet.

I'm playing Poe 2, and I'm unable to view or purchase supporter packs in game.

I know others on ps5 are getting and spending their points without issue.

I got a free key from GGG so idk if that has something to do with it?

Any info/help would be great.