Double transactions on my account
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I don't receive further reply by email since Dec 9 so I will post the thead here.
I bought a 30USD supporter pack on Dec 7. But in the end I have been charged twice for two 30USD supporter packs. I made a ticket on the same day for the refund. On Dec 9 I received reply and saying they are able to refund that and I already provided character information & purchase transaction ID they asked for but then I didn't receive any single reply after all. Today is Dec 22 I wonder what is going on exactly here. Last bumped on Jan 7, 2025, 9:15:56 AM
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Hey there,
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime! As a note, please don't send additional or follow-up emails, Support will get to you as soon as possible. | |
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Its been already ONE MONTH already and I don't see any single word from you guys. How long do I expect to wait for an answer? One more season? Or wait until it released?
I don't see any reason to play nice with you guys here. GGG keeps sucking our money and became fatfat but without money to hire more supports to help people here around? I know you will get more ingame points when you buy a supporter pack. Are you guys just waiting for people to spend some amouint of points so there is no need to refund? |
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