How to apply for unlocking if the account has been hacked and blocked for protection.
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My account was hacked and all my equipment and stones were taken away. I sent an email as soon as possible, but my account was blocked for protection for 3 days. I want to unlock my account. What should I do? I have sent many emails in the past 3 days, but haven't received a reply.
Last bumped on Dec 23, 2024, 3:00:00 PM
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Is it because the official holiday is over and no one manages emails？
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Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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" I have sent about 10 consecutive emails since I was blocked last Friday, but I haven't received any replies yet |
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Actually, I just want to know how long it will take to receive an email reply
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same thing here man we suffer together
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same story....
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" Do you not think that sending 10 more emails will only slow the whole process down? lol |
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I'm in the exact same situation as you, and after reading through hundreds of posts of other people having this exact same issue throughout years, they always answer with an AI bot reply and ignore you, the locked accounts are the lowest priority for their support, want my advice? give up and either make a new account or just forget about playing PoE for at least a month or two, I'd also ask your bank for a recharge, they will take action against your account if you recharge but who cares anyway, that account might as well be lost, get a recharge, buy a new account, or don't.
GGG's support is a complete joke when it comes to hacked accounts and their account locking policy to "prevent further damage", this protocol is a JOKE and whoever came up with it is not a very smart person. |
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