(Lack of) quality of physical goods (hoodie + t-shirt) from the PoE 2 packs.

Very dissapointed.

Can y'all who got their physical items share their opinions ? I just got my package today and i am still in disbelief. I ordered 2x L (both t-shirt and a hoodie). The t-shirt measurements are 77cm length and 51cm chest width. These measurements make 0 sense, the length is like an XXL and width is like S, or a small M at best. It will fit me like a thermoactive gym shirt :D The t-shirt's color looks like it's been washed 20 times before it was sent and lost its pigment, when it lays next to the black hoodie it looks like a different color, the quality of the print is poor and blurry.

The hoodie fits like an XL/oversize L (74cm length, 63cm width), but here comes the true banger. The big print on the back of the hoodie is literally a few centimeres off-center 😂 I could do a better job with the placement with my eyes closed by only feeling the seams around. But it gets worse. You can literally see where exactly the machine pressed, because the whole area is also in a different color, with clear edges visible. It looks like it permanently damaged the garment, now there is a huge rectangle of a slightly different color with an off-center print on the back of it 😂 It's not wearable. Neither the factory checked it (unsurprising), nor people responsible for sending them out to supporters (a bit more surprising). Or maybe they just go straight from the factory, no idea.

Considering the support takes forever to respond and it's highly unlikely that they will even do anything about this since it's not a regular product you can buy and they can just say they ran out of them, this feels like a waste of money for me. I wanted to get the pack mainly for the physical stuff, i didn't need 2400 points and the useless MTX since i got a lot of stash tabs already anyway.

Would love to know if you guys who also got PoE merch shared your experience and if i just got some samples that were supposed to be thrown in the trash, or it's the standard quality their clothes have, cause that's just outrageous.

I'd like to get a response from the support, i will send you guys an e-mail and i expect to get the item i've ordered in a wearable state.
Last edited by ShortForehead#4337 on Dec 23, 2024, 12:49:54 PM
Last bumped on Dec 24, 2024, 7:32:44 PM
yoooo when did they ship your pack out? and did you get any tracking number updates and such??

Waiting on my pack as well so will try to report back when I receive it
Hey there, I'm so sorry to hear about this issue with your physical items. In your email, could you please also include any relevant photos of these issues, or any damages? We'll do our best to get back to you via email as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com

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