Early acess removed + Lack of communication!!!!

Hello,

Thank you for clarifying about the posts being moved rather than removed. I appreciate the explanation. However, every post on the front page of the Technical Support section addressing this matter has been moved elsewhere, which gives the impression that the issue is being brushed aside.

I really just want acknowledgment of the problem and some form of feedback from the team. Like many others, I took vacation time during Christmas to enjoy this game, and losing early access has been incredibly frustrating. I don’t want to come across as overly demanding, but all we’re asking for is an official post here or on social media to address the issue and provide some information.

It’s clear this won’t be resolved until 2025 due to the holidays, and I understand that these things take time. But a lack of communication makes the situation worse, especially since it feels like even you may not fully understand what’s causing the problem.

Additionally, I believe compensation should be considered for those who lost access and were unable to play for weeks. I’ve reviewed your regulations, and there doesn’t seem to be any legal protection for this type of situation on your end. Ignoring the issue entirely is what’s causing frustration—it’s not just the problem itself but the lack of transparency that’s upsetting players.

I hope this feedback helps and that you’ll take it into consideration.

Best regards,
Diogo.C

PS:Since I stopped receiving feedback in the previous thread, I’ve created a new one to ensure proper acknowledgment of the issue.

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JC_GGG wrote:

I'm afraid we aren't able to assist with account-related issues over the forums. You'll need to contact us at support@grindinggear.com for assistance. Please note we are currently handling a large volume of tickets so we appreciate your patience while awaiting a response from the appropriate team members.

If you contact us via email please be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a couple of your characters, so that we are able to locate your account. If you are having an issue with a particular purchase, please also include the transaction ID associate with that purchase (typically this is included alongside your receipt of payment by the payment processor you used).

If you had access to the Path of Exile 2 early access but no longer have access, this usually means that the access key you had redeemed to gain access has been revoked. This might occur if the original source for that key refunded or charged back their purchase, which would invalidate the key. If you received your access key from a third-party source and suddenly lose access to Path of Exile 2, you may want to reach out to that source regarding the validity of the key you used.

Finally, a proper response! This was exactly the kind of information I was waiting for, and honestly, it wasn’t that hard to provide. Thanks for the clear and detailed explanation—much appreciated!