Lost Access to POE2
|
Hi, just making this Post for visibility of the Problem.
I cannot play it anymore, my access is just GONE? real bummer Last bumped on Dec 25, 2024, 1:51:40 PM
|
|
|
Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. | |
|
Been happening for days, but today alone hundreds of reports have been coming in. JC keeps posting the same answer, that support email won't get back to you within a week from what other comments say. No official statement.
It's genuinely sad. I was so ready to make this my next long term game, but this customer support is unacceptable. |
|
