Twitch drops not on account

I have already reached out to the support email provided by GGG but I am a little concerned as I have not heard anything back in a couple of days. I understand Christmas is tomorrow but I reached out 7 days ago and only got one reply that didnt work. My issue is I claimed some twitch drops but some of them are not on my account for some reason, the person asked me for a screen shot of my twitch drops page which I sent but thats as far as I have gotten. Any help would be greatly appreciated.
Last bumped on Dec 24, 2024, 2:36:31 PM
Hey there, I greatly apologise for any delays during this time. If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
Try going here https://www.pathofexile.com/my-account/connections

click view twitch rewards and see if this helps was the only way i could get my items in game after claiming them

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