early access disappeared
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Hello, the problem is as stated in title. I got my game key, redeemed it on your website, got a steam key, redeemed it and got to play the game on steam. It was around 5 days ago. I managed to play for total of around 24 hours. Today when i tried to log in, a message displayed stating that I don`t have an early access purchased. Moreover on my user profile on pathofexile.com there is no trace of me having it.
I hope it is just some kind of technical difficulty and the problem will be soon resolved. Last bumped on Dec 25, 2024, 7:01:08 AM
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I have exactly the same situation, a week ago I wrote emails to support, no answer so far...
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me to how do i get it back
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Write a mail to support@grindinggear.com and wait for reply.
I'm waiting for 9 days now |
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Yup I`ve written to support, let`s see how fast will they respond. Unluckily it`s holiday season so most of them are probably away meaning it`s gonna take some time.
Best of luck to the others in support queue ! ;) |
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. |
