FIX "Your account does not have access to Path of Exile 2 Early Access"
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This issue is becoming tedious and you're not doing any official statement and hundreds of players who PAID FOR THE GAME can't even play for holidays.
Can you do something a part of going through emails 1BY1 please?! Last bumped on Dec 25, 2024, 1:42:29 PM
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I face the same issue. And in the account the keys aren't there as if I never even had poe2 only my poe1 account and chars are working.
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. | |
" So you saying that you can refund keys after being activated and played through hours and hours? |
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Refund requests are checked into on a case by case basis by our support team. However, some people maliciously charge back purchases they have made, which costs us heavily in both fees and status, and can cause issues for other players in cases where the charged back purchases contained access keys, as it revokes the validity of those keys. To avoid this we recommend not buying keys from sources you do not trust, and if possible purchasing Early Access packs directly from our shop or from the Microsoft, Sony, Epic, or Steam shopfronts.
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