Support situation

There needs to be more than 1 email adress for different types of queries to help with efficiency and prioritization
(for example on a new league start being able to play is more important than somebody not having their wings mtx)

Opened tickets, especially ones that concern players ability to play, shouldn't be pushed to the back of the queue after every exchange, but prioritized until resolved completely.

There also needs to be acknowledgement system for emails when you receive them, otherwise players keep sending more and more feeling unheard.

Live chat would be another wonderful solution

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JakeySpokesman#5951 wrote:

There needs to be more than 1 email address for different types of queries to help with efficiency and prioritization

Dose not matter, support if it was not overloaded would be taking your email, screening it if it's something that the first line can deal with they do, it it is not it is replied to maybe even started on security questions before being placed in a queue.

The problem isn't how they sort them, it's just down the how many staff they have and how many people manage to put their foot in their mouth around a launch and require support.

Even if they double their staff atm it wouldn't be enough, still working a back log, and are now getting hit by people managing to get their account compromised AND another load of people that have got Early access through a key reseller who ended up doing charge backs on they keys.