lost early access

1 Hello. I have a problem with my Poe 2 account. I have been playing on sc for a few days now. Now I have entered hc, I died, I was logged out, and I cannot log in. When I log in, I am shown a message that I have not purchased early access. Previously, every time I had a power outage, I had to enter the access code sent by you. Maybe it has something to do with this?