the mystery of the lost "early access"
|
Hello. I have a problem with my Poe 2 account. I have been playing on sc for a few days now. Now I have entered hc, I died, I was logged out, and I cannot log in. When I log in, I am shown a message that I have not purchased early access. Previously, every time I had a power outage, I had to enter the access code sent by you. Maybe it has something to do with this? Last bumped on Dec 27, 2024, 10:14:34 AM
|
|
|
Yeah a lot of people and myself have had this issue all of a sudden.
Other Thread below, I don't know if we'll get a reply fast. https://www.pathofexile.com/forum/view-thread/3666491/page/1#p25748025 |
|
|
Hey guys , same problem here and support dont respond on email. What can i do?
|
|
|
Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. |
