Urgent: Request for Refund Due to Unresolved Issue - No Response for Over 10 Days
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Dear Support Team,
I hope this message finds you well. More than 10 days ago, I purchased early access to POE2 for PC. Unfortunately, after downloading the game, I encountered technical issues that prevent it from running on my PC, and I have been unable to play the game. In fact, I have not played for even one hour due to these issues. I immediately reached out to your support team via email, but I have not received any response yet. Given that the game is not functioning on my PC and I have not used it for even a brief period, I kindly request a refund so I can purchase the game on a different platform (Xbox). I would appreciate your prompt attention to this matter and look forward to your response. Thank you for your understanding. Last bumped on Dec 26, 2024, 9:36:17 AM
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Hi there,
Thanks for getting in touch with us. Could you please contact us at support@grindinggear.com so we can look into this further for you? Kind regards, Andrew | |
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I'm afraid we're currently expecting delays responding to players emails due to the launch of Path of Exile 2 Early Access. One of our team will get back to you via email as soon as possible.
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