Customs documentation for Physical goods of supporter pack
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I am writing to request urgent assistance with clearing customs for my recently purchased Liberator of Wraeclast Supporter Pack.
The package is currently being held by customs and requires specific documentation for release. I have been requested to provide the following: - Receipt with order number and delivery number - Vendor ID - Detailed description of the goods (T-Shirt, Hoodie, Book) - Quantity of each item - Unit cost of each item - Total cost of the order - Delivery cost - Currency - Delivery conditions Unfortunately, I am unable to locate this information on my order confirmation or anywhere on the Path of Exile website. The order confirmation only indicates the purchase of the "Liberator of Wraeclast" pack. I have a strict deadline of January 3rd to submit this documentation, or the package will be returned to the sender. This is causing me significant distress as I purchased this pack specifically for the physical merchandise (T-Shirt, Hoodie, Book), otherwise I would simply buy an Early Access key for 30 USD. I have already sent an email to support but have not yet received a response. I kindly request that someone from the support team urgently assist me in obtaining the necessary documentation to clear customs and prevent the loss of my package. Last bumped on Jan 2, 2025, 3:13:23 PM
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Hey there, Exile.
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a large volume of tickets right now so we really appreciate your patience in the meantime! We've made a post about this recently: https://www.pathofexile.com/forum/view-thread/3616595 We apologise for any delays in our response and any inconvenience you've experienced as a result. For now, I've also sent you a PM. Last edited by Jacob_GGG#0000 on Dec 26, 2024, 3:26:47 PM
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i would be contacting your customs and at least initiating the process, you should have some of the details, the rest explain to them that the sender is backlogged with support requests and that it may take time and ask them not to send it back.
Ancestral Bond. It's a thing that does stuff. -Vipermagi
He who controls the pants controls the galaxy. - Rick & Morty S3E1 |
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In the same boat and my packaged is getting returned after tomorrow or I have to pony up and pay VAT again. Because I haven't gotten the IOSS number so I can get my stuff out of customs. Xsolla customer support has being going around in circles since 16.12.2024.
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