I didn't receive my 300 coins.

I bought the package of 300 coins on the official page of the path of exiles 2 and I did not even receive the 300 coins and not only that, but the package was charged 10 times in my bank account, I have already sent a lot of reports, I just ask for a key or something, I just want to play some of my favorite games, I sent an email and everything

How often do admins respond?

I also have a problem with points but I have received them although I cannot buy anything with them, however I have only sent one report of this error to GGG and I am waiting patiently because sending more reports will not give me anything and may even have the opposite effect. Do not count on your next posts (and you have written probably 11 on the same topic) to bring anything and suddenly everyone will drop their work to answer you specifically.