Issue with Game Currency Purchase
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Dear Path of Exile 2 Support Team,
I recently attempted to purchase game currency for my Path of Exile 2 account using a KK card but encountered an issue. Below are the details of the problem: Transaction Date and Time: 12/25/2024 at 3:56 AM UTC Amount Charged: $30 Payment Method: KK Card Issue Description: During the transaction, I received a “Server timeout” message, and the purchase was unsuccessful. However, the balance on my KK card was deducted. I have already contacted Nexon's official customer support, and their response was: "The PIN you provided was redeemed on 12/25/2024 at 3:56 AM UTC. It was redeemed for the full balance of 30.00 at Grinding Gear Games." If necessary, I can forward the related email. Last bumped on Dec 26, 2024, 11:22:30 PM
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Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
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I sent the relevant email to support@grindinggear.com two days ago, but I haven't received any response so far.
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