Has anyone actually gotten a reply from anyone in support?

title.

I'm pretty sure they are still on vacation till new year I assume then it's going to be a big overall coming through with replies and patch/hotfix notes so, these posts from Dec 24th till current is just empty till then.

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Mummbles#1717 wrote:

Has anyone actually gotten a reply from anyone in support?

I’ve seen countless complaints about such, so it would seem so. :)

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Devil64_OD#3702 wrote:

I'm pretty sure they are still on vacation till new year I assume

To-date, Support have posted on the forum every day this month.

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Sarno#0493 wrote:

To-date, Support have posted on the forum every day this month.

I would guess those are more "Community Manager" style support rather than actual support who can help with problems/make decisions.

Yes. Like others have mentioned, it is likely holidays right now.

Yes, I did get a reply to my email from GGG support team after few days of waiting. Have mercy, they get hundreds of mails from players, I feel like it's hard to reply that all immediately....

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Quilltacular#3436 wrote:

I would guess those are more "Community Manager" style support rather than actual support who can help with problems/make decisions.

I’ve found myself interacting with the same people (e.g. Al_GGG) across email, forum posts, and forum PMs.

Did you just suggest they’d specifically choose junior members of staff to represent the company publicly? That’s very weird; most companies I have experience with do the exact opposite…

I’m also unsure of what you mean by CM; speaking as a former CM (same industry, too) they’re typically among the members of staff with the greatest level of autonomy WRT interacting with the community (which is kind of the job description…).