3 weeks later and still no answers.
|
I’ve emailed support several times. I finally got a response asking if my problem had been resolved. When I said no, and provided all of my information, I never heard back. I spent $60, didn’t get what I paid for, and customer support has been beyond frustrating. I guess I just got ripped off. Lesson learned.
Last bumped on Dec 28, 2024, 5:08:21 PM
|
|
|
They use HelpScout, which groups multiple emails from the same customer into a single conversation so that whoever responds has access to all of the information you’ve provided. As the queue orders conversations based on when they were last updated, you’ve been repeatedly resetting your position in the queue.
“Please understand that imposing strong negative views regarding our team on to other players when you are representing our most helpful forum posters is not appropriate.” — GGG 2022
---- I'm not 'Sarno' on Discord. I don't know who that is. |
|
|
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a very large volume of tickets right now so we really appreciate your patience in the meantime!
This is an issue that our Community Team has acknowledged in a post on our forums. Please note that repeat follow ups to your ticket or new emails regarding the same issue may have the inverse effect you may have intended, and may reset your place in the queue pushing our response time further. We apologise for any delays in our response and any inconvenience you've experienced as a result. |
