Account recognition issue

Hi,

I have 2 merged accounts, one of them is the old one, no characters on it at all
Other one is new, created now with early access and merged with the old one.


I am unable to see my character(s) in the new account.
I am unable to trade via trade site for this reason.


What should i do?
Platform-ps5
Last bumped on Dec 28, 2024, 7:22:00 PM
Looks like this has been resolved


Solution -
close game/open game,
press R3 for account selection,
create another character on the old account,
close game/open game
choose proper account and character,
login to trade site,
Works, i can now whisper sellers.
Hey there, it may be best to check your are logged in to the correct sub-account on the forums. Please also note that currently, Path of Exile 2 characters are unable to be viewed on the Path of Exile website. We apologise for any inconvenience.

If you have any questions regarding your sub-accounts, I'm afraid that we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.

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