Help!
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Hello customer service, I don’t need any other reply. I just want to tell you whether my account is permanently banned. Account: [Removed by Support]
Last edited by Jacob_GGG#0000 on Dec 28, 2024, 8:16:42 PM Last bumped on Dec 28, 2024, 8:21:48 PM
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Unfortunately, we aren't able to assist with account-related over the forums. If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling an unprecedented volume of tickets right now so we really appreciate your patience in the meantime!
This is an issue that our Community Team has acknowledged in a post on our forums. Please note that repeat follow ups to your ticket or new emails regarding the same issue may have the inverse effect you may have intended, and may reset your place in the queue pushing our response time further. We apologise for any delays in our response and any inconvenience you've experienced as a result. | |
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I just want you to confirm whether you have been permanently banned. I have sent emails for 5 consecutive days but have not received any reply. I am a hardcore player from China with more than 12,000 hours of game records in Exile 1. If the previous account It has been banned. I will open another new account to start a new game journey. I wish you: Happy New Year and good luck with your work.
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