Unlocking procedure question, dont ctrl+c ctrl+v me to email support PLEASE
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Is it true that it can take up to 30 email exchanges to get an account unlocked?
each one taking about a week right now???? Last edited by JakeySpokesman#5951 on Dec 28, 2024, 8:59:51 PM Last bumped on Dec 28, 2024, 9:11:01 PM
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I'm unable to speculate on the nature or reason an account might be locked, as we are unable to discuss account-related issues over the forums.
I'm also unable to speculate as to why a ticket may have many exchanges, as receiving the information we require from players to assist them may vary depending on the subject of their query(s). If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling an unprecedented volume of tickets right now so we really appreciate your patience in the meantime! This is an issue that our Community Team has acknowledged in a post on our forums. Please note that sending repeat follow-ups to your ticket or new emails regarding the same issue may have the inverse effect you may have intended, and may reset your place in the queue pushing our response time further. We apologise for any delays in our response and any inconvenience you've experienced as a result. | |
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