My account is not eligible for the early access

Hi,

I previously purchased the early access and activate it on the PoE2 website.

I was able to install the downloadable PC version and login to HK server to play.

But today when I logged in to PoE Again, the system asked me to purchase again.

Could you please help?

Thank you.

What website did you buy your key from?

To the Staffs@Grindinggear

I've sent an mail to support@grindinggear.com.

Please help. I am really appreciated.

Thank you.

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Sarno#0493 wrote:

What website did you buy your key from?

Hello, I am buying it from Eneba.

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onemantoto#1593 wrote:

"

Sarno#0493 wrote:

What website did you buy your key from?

Hello, I am buying it from Eneba.

I activated it on the PoE2 website, and I was able to play a few days ago.

"

onemantoto#1593 wrote:

Hello, I am buying it from Eneba.

That's not an authorised retailer given keys by GGG (e.g. Steam; Epic Games Store).

It's an online marketplace where you buy keys provided by random people, many of which are either 1) purchased and then subsequently subject to a chargeback so they get their money back, or, 2) purchased fraudulently using stolen payment credentials which are then subject to a chargeback by the owner of the credit or debit card.

The reason you lost access is that GGG lost the money (and were hit with a fine...), so they disabled the key associated with that purchase.

If you want to play Path of Exile 2, buy a key from a legitimate store such as this website. Don't try finding 'too good to be true' prices on dodgy grey market websites.

"

Sarno#0493 wrote:

"

onemantoto#1593 wrote:

Hello, I am buying it from Eneba.

That's not an authorised retailer given keys by GGG (e.g. Steam; Epic Games Store).

It's an online marketplace where you buy keys provided by random people, many of which are either 1) purchased and then subsequently subject to a chargeback so they get their money back, or, 2) purchased fraudulently using stolen payment credentials which are then subject to a chargeback by the owner of the credit or debit card.

The reason you lost access is that GGG lost the money (and were hit with a fine...), so they disabled the key associated with that purchase.

If you want to play Path of Exile 2, buy a key from a legitimate store such as this website. Don't try finding 'too good to be true' prices on dodgy grey market websites.

Understood, I will get a key from this website. Thank you.

I just bought the key from this website.
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Hi onemantoto#1593,

Thank you for helping to support Grinding Gear Games and Path of Exile!

Your order number is: 46135771
You have ordered: Path of Exile 2 Early Access Supporter Pack


I am able to play the game again and can see my previous progress being preserved as well.

Thank you.

Same happened to me for PC, already sent two emails to GGG costumer support and I've been waiting for almost 5 days now but still no response from them.

The online store where the key was bought will only do something if GGG support answers.

Did everything right, bought the key, activated the product on the game website, redeemed the code on Steam, played for 5 hours and now I just can't login anymore.

Nothing wrong with the payment, money got out of my bank account I have the receipt to prove it.

Everytime I try to Login I get this error message: "Your account does not have access to Path of Exile 2 Early Access. Bribe a friend who has a spare key or purchase now."

Key most likely was revoked, I activated the game, redeemed it on Steam and played it for 5 hours but now its like I didn't even activated anything there is just no record of any transaction in my PoE account.

Escalated the ticket but costumer support will only do something if GGG says something back in the mail.