Although the payment was made, the upgrade package was not added to my account

I paid for an upgrade from Path of Exile 2 Early Access Supporter to King of the Faridun Supporter via Xsolla. However, even though the money was withdrawn from my account, the King of the Faridun Supporter package was not added to my account. Although I notified you by e-mail 2 days ago, I did not receive a response from you. Can you help?