Technical Support - Pc Freeze / Crash with no stop! - Forum

Hi, Lately, the game keeps crashing every time. My PC is constantly crashing; I have a PC with a 12-core CPU, 16GB RADEON VII GPU, and 64GB RAM. I've tried everything: lowering the quality, disabling CPU 0 and CPU 1 like I saw in some videos, but nothing works. Even launching the game through Steam, the app, or as administrator doesn’t change anything. The game randomly crashes, or the entire PC crashes, and I have to restart it. This happens very often, making the game unplayable! Can you help me? I can also post my log: 2024/12/29 18:41:05 346609 4228e2a0 [DEBUG Client 5720] [ENTITY] Destroy static entities 2024/12/29 18:41:05 346625 4228e282 [DEBUG Client 5720] [ENTITY] Finalize static entities 2024/12/29 18:41:05 346656 2d8e8abf [DEBUG Client 5720] Got Instance Details from login server 2024/12/29 18:41:05 346671 403248f7 [INFO Client 5720] [SHADER] Delay: OFF 2024/12/29 18:41:05 346671 91c6da6 [INFO Client 5720] Connecting to instance server at 202.165.67.6:21360 2024/12/29 18:41:05 346718 91c69aa [DEBUG Client 5720] Connect time to instance server was 16ms 2024/12/29 18:41:06 346750 91c4c6b [DEBUG Client 5720] Client-Safe Instance ID = 1610241669 2024/12/29 18:41:06 346750 2caa1679 [DEBUG Client 5720] Generating level 70 area "G_Endgame_Town" with seed 1 2024/12/29 18:41:06 346750 bfabe408 [WARN Client 5720] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildBiceps01.fmt' 2024/12/29 18:41:06 346781 bfabe408 [WARN Client 5720] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildFermur01.fmt' 2024/12/29 18:41:06 346796 bfabe408 [WARN Client 5720] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildClavicle01.fmt' 2024/12/29 18:41:08 349312 f0c29e12 [INFO Client 5720] Tile hash: 620500422 2024/12/29 18:41:08 349312 f0c29e11 [INFO Client 5720] Doodad hash: 3022870029 2024/12/29 18:41:08 349390 4228e2a0 [DEBUG Client 5720] [ENTITY] Destroy static entities 2024/12/29 18:41:08 349437 992412d1 [DEBUG Client 5720] [SCENE] Height Map Texture: 560 x 620 2024/12/29 18:41:08 349468 4228e282 [DEBUG Client 5720] [ENTITY] Finalize static entities 2024/12/29 18:41:12 352890 d7c7387b [WARN Client 5720] Steam stat ActivateLegionMonolith has a Steam ID but has not been published to Steam 2024/12/29 18:41:12 352890 d7c7387b [WARN Client 5720] Steam stat KillActBoss has a Steam ID but has not been published to Steam 2024/12/29 18:41:12 352890 d7c7387b [WARN Client 5720] Steam stat CompleteYellowOrRedMap has a Steam ID but has not been published to Steam 2024/12/29 18:41:12 352890 d7c7387b [WARN Client 5720] Steam stat KillElder has a Steam ID but has not been published to Steam 2024/12/29 18:41:12 352953 1a61ee40 [DEBUG Client 5720] Joined guild named Discepoli di Herobrine with 3 members 2024/12/29 18:41:12 352968 1a61ea26 [DEBUG Client 5720] InstanceClientSetSelfPartyInvitationSecurityCode = 0 2024/12/29 18:41:13 354468 eede17c2 [CRIT Client 5720] Failed to add node to quadtree due to it exceeding the bounds: AscendancyMonk3Small9 2024/12/29 18:41:13 354468 eede17c2 [CRIT Client 5720] Failed to add node to quadtree due to it exceeding the bounds: AscendancyMonk3Notable9 2024/12/29 18:41:13 354468 eede17c2 [CRIT Client 5720] Failed to add node to quadtree due to it exceeding the bounds: AscendancyMonk3Notable2 2024/12/29 18:41:13 354656 eede17c2 [CRIT Client 5720] Failed to add node to quadtree due to it exceeding the bounds: AscendancyMonk3Small9 2024/12/29 18:41:13 354656 eede17c2 [CRIT Client 5720] Failed to add node to quadtree due to it exceeding the bounds: AscendancyMonk3Notable9 2024/12/29 18:41:13 354656 eede17c2 [CRIT Client 5720] Failed to add node to quadtree due to it exceeding the bounds: AscendancyMonk3Notable2 2024/12/29 18:41:15 355796 f0c29e12 [INFO Client 5720] Tile hash: 424689515 2024/12/29 18:41:15 355796 f0c29e12 [INFO Client 5720] Tile hash: 2735411621 2024/12/29 18:41:15 355796 f0c29e11 [INFO Client 5720] Doodad hash: 1473049765 2024/12/29 18:41:15 355796 f0c29e11 [INFO Client 5720] Doodad hash: 1436547069 2024/12/29 18:41:16 357375 f0c29e12 [INFO Client 5720] Tile hash: 1832638037 2024/12/29 18:41:16 357375 f0c29e11 [INFO Client 5720] Doodad hash: 762687009 2024/12/29 18:41:16 357375 f0c29e12 [INFO Client 5720] Tile hash: 3746447842 2024/12/29 18:41:16 357375 f0c29e11 [INFO Client 5720] Doodad hash: 805088815 2024/12/29 18:41:18 358921 f0c29e12 [INFO Client 5720] Tile hash: 2645969197 2024/12/29 18:41:18 358921 f0c29e11 [INFO Client 5720] Doodad hash: 39991026 2024/12/29 18:41:18 358937 f0c29e12 [INFO Client 5720] Tile hash: 2609341510 2024/12/29 18:41:18 358937 f0c29e11 [INFO Client 5720] Doodad hash: 3232555913 2024/12/29 18:41:18 359375 3ef2336f [INFO Client 5720] #Mutena: djinn is so boring 2024/12/29 18:41:18 359375 3ef2336f [INFO Client 5720] #SloppyPeach: wish not granted 2024/12/29 18:41:36 377546 3ef2336f [INFO Client 5720] &: GUILD UPDATE: Chezziparlerà.... 2024/12/29 18:41:36 377546 403248f7 [INFO Client 5720] [SHADER] Delay: ON 2024/12/29 18:41:42 383406 2d8e8abf [DEBUG Client 5720] Got Instance Details from login server 2024/12/29 18:41:42 383406 403248f7 [INFO Client 5720] [SHADER] Delay: OFF 2024/12/29 18:41:42 383406 91c6da6 [INFO Client 5720] Connecting to instance server at 202.165.67.23:21360 2024/12/29 18:41:42 383437 91c69aa [DEBUG Client 5720] Connect time to instance server was 15ms 2024/12/29 18:41:42 383468 91c4c6b [DEBUG Client 5720] Client-Safe Instance ID = 243652966 2024/12/29 18:41:42 383468 2caa1679 [DEBUG Client 5720] Generating level 69 area "MapHive_NoBoss" with seed 3019882106 2024/12/29 18:41:44 384859 f0c29e12 [INFO Client 5720] Tile hash: 542296045 2024/12/29 18:41:44 384859 f0c29e11 [INFO Client 5720] Doodad hash: 3127458150 2024/12/29 18:41:44 384859 833064f7 [CRIT Client 5720] File Not Found: Metadata/Effects/Spells/monsters_effects/leaguestone_mod/buff/red/red_buff.epk. Using fallback EPK file 2024/12/29 18:41:44 384890 4228e2a0 [DEBUG Client 5720] [ENTITY] Destroy static entities 2024/12/29 18:41:44 384906 4228e282 [DEBUG Client 5720] [ENTITY] Finalize static entities 2024/12/29 18:41:44 384906 4228e2a0 [DEBUG Client 5720] [ENTITY] Destroy static entities 2024/12/29 18:41:44 385000 992412d1 [DEBUG Client 5720] [SCENE] Height Map Texture: 690 x 960 2024/12/29 18:41:44 385187 4228e282 [DEBUG Client 5720] [ENTITY] Finalize static entities 2024/12/29 18:41:44 385203 1a61ee40 [DEBUG Client 5720] Joined guild named Discepoli di Herobrine with 3 members 2024/12/29 18:41:44 385218 1a61ea26 [DEBUG Client 5720] InstanceClientSetSelfPartyInvitationSecurityCode = 0 2024/12/29 18:41:46 387328 93b1acf4 [CRIT Client 5720] [RENDER] Shader uses incorrect vertex layout (expecting 0x28) 2024/12/29 18:41:51 391890 403248f7 [INFO Client 5720] [SHADER] Delay: ON 2024/12/29 18:42:04 405562 bfabe408 [WARN Client 5720] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildClavicle01.fmt' 2024/12/29 18:42:04 405578 bfabe408 [WARN Client 5720] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildBiceps01.fmt' 2024/12/29 18:42:05 406609 bfabe408 [WARN Client 5720] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildFermur01.fmt' 2024/12/29 18:42:25 426328 93b1acf4 [CRIT Client 5720] [RENDER] Shader uses incorrect vertex layout (expecting 0x28) 2024/12/29 18:42:25 426656 93b1acf4 [CRIT Client 5720] [RENDER] Shader uses incorrect vertex layout (expecting 0x38) 2024/12/29 18:43:53 513812 93b1acf4 [CRIT Client 5720] [RENDER] Shader uses incorrect vertex layout (expecting 0x0) 2024/12/29 18:44:25 545718 3ef2336f [INFO Client 5720] : Leeshiro has been slain. 2024/12/29 18:44:25 545921 62cf86ba [INFO Client 5720] [DXC] Successfully loaded "dxcompiler.dll" 2024/12/29 18:44:30 550812 2d8e8abf [DEBUG Client 5720] Got Instance Details from login server 2024/12/29 18:44:30 550828 403248f7 [INFO Client 5720] [SHADER] Delay: OFF 2024/12/29 18:44:30 550828 91c6da6 [INFO Client 5720] Connecting to instance server at 202.165.67.6:21360 2024/12/29 18:44:30 550859 91c69aa [DEBUG Client 5720] Connect time to instance server was 15ms 2024/12/29 18:44:30 550859 91c4c6b [DEBUG Client 5720] Client-Safe Instance ID = 1610241669 2024/12/29 18:44:30 550859 2caa1679 [DEBUG Client 5720] Generating level 70 area "G_Endgame_Town" with seed 1 2024/12/29 18:44:32 553031 f0c29e12 [INFO Client 5720] Tile hash: 620500422 2024/12/29 18:44:32 553031 f0c29e11 [INFO Client 5720] Doodad hash: 3022870029 2024/12/29 18:44:32 553062 4228e2a0 [DEBUG Client 5720] [ENTITY] Destroy static entities 2024/12/29 18:44:32 553062 4228e282 [DEBUG Client 5720] [ENTITY] Finalize static entities 2024/12/29 18:44:32 553078 4228e2a0 [DEBUG Client 5720] [ENTITY] Destroy static entities 2024/12/29 18:44:32 553093 992412d1 [DEBUG Client 5720] [SCENE] Height Map Texture: 560 x 620 2024/12/29 18:44:32 553140 4228e282 [DEBUG Client 5720] [ENTITY] Finalize static entities 2024/12/29 18:44:32 553171 1a61ee40 [DEBUG Client 5720] Joined guild named Discepoli di Herobrine with 3 members 2024/12/29 18:44:32 553187 1a61ea26 [DEBUG Client 5720] InstanceClientSetSelfPartyInvitationSecurityCode = 0 2024/12/29 18:44:38 559718 403248f7 [INFO Client 5720] [SHADER] Delay: ON 2024/12/29 18:45:38 618750 3ef2336f [INFO Client 5720] Ketzuli, Architect of Time: Only take what is necessary. 2024/12/29 18:45:41 622406 3ef2336f [INFO Client 5720] Ketzuli, Architect of Time: Alright. Last bumped on Jan 5, 2025, 7:48:56 AM	Posted by TheSiggard#2760 on Dec 29, 2024, 12:52:39 PM Quote this Post
I had the same problem, it all started when I updated to Win 11, I tried many things to stop it from freezing and nothing worked, I lowered the graphic quality and it always ended up with the loading screen frozen many times I end up restarting my PC, trying things with the game, I changed the graphics low and I changed the renderer and I put on Vulkan, I tried for a few minutes and everything was fine, the loading screens are a little slower, it's almost not noticeable but it doesn't freeze, so I decided to go back to the original graphics Except for the render that I left in Vulkan and everything is going great, I've been playing for 2 days for quite a few hours and I haven't had any problems Processor AMD Ryzen 7 5700G Motherboard MSI A520M-A Pro 16GB (2x8) RAM 3200MT/s Kingston Fury Refresh RGB SSD M.2 Kingston NV2 de 1TB Video card MSI Ventus 2X RTX 3060 12GB Last edited by xLogarius#9686 on Dec 29, 2024, 3:34:22 PM	Posted by xLogarius#9686 on Dec 29, 2024, 3:30:03 PM Quote this Post
" xLogarius#9686 wrote: I had the same problem, it all started when I updated to Win 11, I tried many things to stop it from freezing and nothing worked, I lowered the graphic quality and it always ended up with the loading screen frozen many times I end up restarting my PC, trying things with the game, I changed the graphics low and I changed the renderer and I put on Vulkan, I tried for a few minutes and everything was fine, the loading screens are a little slower, it's almost not noticeable but it doesn't freeze, so I decided to go back to the original graphics Except for the render that I left in Vulkan and everything is going great, I've been playing for 2 days for quite a few hours and I haven't had any problems Processor AMD Ryzen 7 5700G Motherboard MSI A520M-A Pro 16GB (2x8) RAM 3200MT/s Kingston Fury Refresh RGB SSD M.2 Kingston NV2 de 1TB Video card MSI Ventus 2X RTX 3060 12GB Thank you for sharing your experience. I've win 10 and I also use Vulkan but I set to low all the settings. I will try to set default and keep vulkan. It's crazy how many time freeze my entire pc!	Posted by TheSiggard#2760 on Dec 29, 2024, 4:25:09 PM Quote this Post
Same crash at the start of an ultimatum area. Using DirectX12. " 2024/12/31 05:08:58 255684390 403248f7 [INFO Client 5216] [SHADER] Delay: OFF 2024/12/31 05:08:58 255684390 91c6da6 [INFO Client 5216] Connecting to instance server at 143.244.57.170:21360 2024/12/31 05:08:58 255684421 91c69aa [DEBUG Client 5216] Connect time to instance server was 0ms 2024/12/31 05:08:58 255684437 91c4c6b [DEBUG Client 5216] Client-Safe Instance ID = 2152360761 2024/12/31 05:08:58 255684437 2caa1679 [DEBUG Client 5216] Generating level 80 area "G3_10" with seed 4102044813 2024/12/31 05:09:00 255686140 f0c29e12 [INFO Client 5216] Tile hash: 907119631 2024/12/31 05:09:00 255686140 f0c29e11 [INFO Client 5216] Doodad hash: 3048593247 2024/12/31 05:09:01 255687046 4228e2a0 [DEBUG Client 5216] [ENTITY] Destroy static entities 2024/12/31 05:09:01 255687234 4228e282 [DEBUG Client 5216] [ENTITY] Finalize static entities 2024/12/31 05:09:01 255687234 4228e2a0 [DEBUG Client 5216] [ENTITY] Destroy static entities 2024/12/31 05:09:01 255687328 992412d1 [DEBUG Client 5216] [SCENE] Height Map Texture: 2700 x 180 2024/12/31 05:09:01 255687453 4228e282 [DEBUG Client 5216] [ENTITY] Finalize static entities 2024/12/31 05:09:01 255687531 1a61ea26 [DEBUG Client 5216] InstanceClientSetSelfPartyInvitationSecurityCode = 0 2024/12/31 05:09:02 255688359 3ef2336f [INFO Client 5216] $SolisEtLunae: WTS pm offer Kraken Prism, Emerald Vengeance Bane, Chiming Staff Grim Scarab, Lapis Amulet Morbid Hold, Unset Ring Honour Shine, Sapphire Brimstone Fist, Expert Spined Bracers Phoenix Sole, Expert Silk Slippers Maelström Star, Expert Plumed Focus Horror Curtain, Expert Keth Raiment 2024/12/31 05:09:05 255690640 403248f7 [INFO Client 5216] [SHADER] Delay: ON 2024/12/31 05:09:06 255692078 6b8acb86 [DEBUG Client 5216] Duration: 0.4761905, Length: 0.5 2024/12/31 05:09:06 255692343 6b8acb86 [DEBUG Client 5216] Duration: 0.666, Length: 0.666 2024/12/31 05:09:07 255692609 6b8acb86 [DEBUG Client 5216] Duration: 0.666, Length: 0.666 2024/12/31 05:09:07 255693015 4d32db07 [WARN Client 5216] Tried to SetExtraActivationRangeAroundTile() after level generation was complete 2024/12/31 05:09:10 255695921 3ef2336f [INFO Client 5216] The Trialmaster: You're making a fool of me... 2024/12/31 05:09:11 255696921 93b1acf4 [CRIT Client 5216] [RENDER] Shader uses incorrect vertex layout (expecting 0x38) 2024/12/31 05:09:11 255696921 93b1acf4 [CRIT Client 5216] [RENDER] Shader uses incorrect vertex layout (expecting 0x38) 2024/12/31 05:09:20 255706343 93b1acf4 [CRIT Client 5216] [RENDER] Shader uses incorrect vertex layout (expecting 0x38) 2024/12/31 05:09:20 255706375 3ef2336f [INFO Client 5216] The Trialmaster: Coagulated masses befall you. 2024/12/31 05:09:20 255706437 93b1acf4 [CRIT Client 5216] [RENDER] Shader uses incorrect vertex layout (expecting 0x38) 2024/12/31 05:09:23 255709218 6b8acb86 [DEBUG Client 5216] Duration: 0.4761905, Length: 0.5 2024/12/31 05:09:23 255709484 6b8acb86 [DEBUG Client 5216] Duration: 0.666, Length: 0.666 2024/12/31 05:09:24 255709750 6b8acb86 [DEBUG Client 5216] Duration: 0.666, Length: 0.666 2024/12/31 05:09:25 255711359 4d32db07 [WARN Client 5216] Tried to SetExtraActivationRangeAroundTile() after level generation was complete 2024/12/31 05:09:27 255713046 93b1acf4 [CRIT Client 5216] [RENDER] Shader uses incorrect vertex layout (expecting 0x38) 2024/12/31 05:09:27 255713046 93b1acf4 [CRIT Client 5216] [RENDER] Shader uses incorrect vertex layout (expecting 0x38) 2024/12/31 05:09:28 255713859 6b8acb86 [DEBUG Client 5216] Duration: 0.4761905, Length: 0.5 2024/12/31 05:09:28 255714125 6b8acb86 [DEBUG Client 5216] Duration: 0.666, Length: 0.666 2024/12/31 05:09:28 255714578 3ef2336f [INFO Client 5216] The Trialmaster: Challenger... Prove yourself worthy of Chaos. 2024/12/31 05:09:31 255716890 bfabe408 [WARN Client 5216] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildBiceps01.fmt' 2024/12/31 05:09:31 255716890 bfabe408 [WARN Client 5216] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildClavicle01.fmt' 2024/12/31 05:09:31 255716968 bfabe408 [WARN Client 5216] [FMT] Zero scaled mesh vertex group in 'Art/Models/Effects/FXModels/Bones/MB/buildFermur01.fmt' 2024/12/31 05:09:44 255729593 93b1acf4 [CRIT Client 5216] [RENDER] Shader uses incorrect vertex layout (expecting 0x38) " Area G3_10 Seed 4102044813 Build poe2_production tags/4.1.0e 261626 OSBits 64 CPUBrand AMD Ryzen 7 7800X3D 8-Core Processor dmp file https://drive.google.com/file/d/1ICQ6KanEc0SpT1z1FdKaC9wxibcRzRAk/view?usp=sharing Last edited by jybpoe#3366 on Dec 30, 2024, 11:18:42 PM	Posted by jybpoe#3366 on Dec 30, 2024, 11:16:01 PM Quote this Post
Another crash to desktop while in ultimatum, 2nd invite lost. This time on Vulkan. " 2024/12/31 07:49:49 265334968 6b8acb86 [DEBUG Client 10056] Duration: 0.666, Length: 0.666 2024/12/31 07:49:49 265335203 4d32db07 [WARN Client 10056] Tried to SetExtraActivationRangeAroundTile() after level generation was complete 2024/12/31 07:49:49 265335234 6b8acb86 [DEBUG Client 10056] Duration: 0.666, Length: 0.666 2024/12/31 07:49:49 265335500 6b8acb86 [DEBUG Client 10056] Duration: 0.666, Length: 0.666 2024/12/31 07:49:50 265335843 4d32db07 [WARN Client 10056] Tried to SetExtraActivationRangeAroundTile() after level generation was complete 2024/12/31 07:49:50 265335843 4d32db07 [WARN Client 10056] Tried to SetExtraActivationRangeAroundTile() after level generation was complete 2024/12/31 07:49:51 265337000 4d32db07 [WARN Client 10056] Tried to SetExtraActivationRangeAroundTile() after level generation was complete 2024/12/31 07:49:51 265337000 4d32db07 [WARN Client 10056] Tried to SetExtraActivationRangeAroundTile() after level generation was complete 2024/12/31 07:49:53 265338843 6b8acb86 [DEBUG Client 10056] Duration: 0.4761905, Length: 0.5 2024/12/31 07:49:53 265338906 3ef2336f [INFO Client 10056] The Trialmaster: Seek out the Cores. 2024/12/31 07:49:57 265342968 4d32db07 [WARN Client 10056] Tried to SetExtraActivationRangeAroundTile() after level generation was complete 2024/12/31 07:50:03 265348890 6b8acb86 [DEBUG Client 10056] Duration: 0.4761905, Length: 0.5 2024/12/31 07:50:03 265349375 4d32db07 [WARN Client 10056] Tried to SetExtraActivationRangeAroundTile() after level generation was complete " User Area G3_10 Seed 1172822465 Build poe2_production tags/4.1.0e 261626 OSBits 64 CPUBrand AMD Ryzen 7 7800X3D 8-Core Processor dump: https://drive.google.com/file/d/1cVxzJpFF8wemsUsWQaFcTF2J-5viYYp1/view	Posted by jybpoe#3366 on Dec 31, 2024, 1:54:43 AM Quote this Post
Still crashing and freeze my pc with win 10. Really don't know what to do, I can also see that no support from the game will come. Thank you, it's awesome pay for a game with no support.	Posted by TheSiggard#2760 on Jan 5, 2025, 7:48:56 AM Quote this Post