Supporter pack upgrade - payment issue

Dear customer support,

I have successfully bought the access key days ago through xsolla.
I am using the poe2 website directly (no third party platform like steam...).
My email address is setup in the account and valid.

I am unable to upgrade to Ogham supporter pack.
I tried several times purchasing it during the week-end without luck :
I get the following error after validatin the credit card : "Oh no, it looks like there was a temporary error. No funds were debited from your account. Please try again."

Any idea what could cause this issue ?
It is not browser nor fund related.

Best regards,
Aquilo

Went to xsolla support.
After vouching the initial transaction in their chat, they were able to transform the error "temporary error" into the error code 2001.
They then suggest contacting my bank because it was probably restriction on their side.
Fall back with paypal method but got the transaction got rolled back due to potential suspicious payment from my bank.

Finally found one guy from xsolla support team that solved the issue.
Fourth try and four day but finally have been able to succesfully purchase the upgrade.
Topic can be closed.

Having the same issue. What was the solution?

what was the fix?
I get an error using any payment method from them?

I opened a support chat with xsolla. They said it was an account security issue and they issue a small payment to my card, which I then need to quote back to "Unblock" the card. However I have not seen the payment on my card yet to be able to finalis the unblock.

Same was occuring on PayPal where they wanted me to reauthorise the card in the same wy.

Guess I have to wait for the transactions to appear on my card, which Paypal indicated could be up to 48 hours.

Man, that sounds rough - thanks for sharing the details. I've had similar issues with Xsolla in the past where everything looks fine on my end, but the transaction still gets flagged or blocked for no clear reason. That error 2001 code seems to come up a lot when the bank decides something looks "suspicious." Super annoying, especially when PayPal rolls it back too.

It’s weird how much hassle something like buying a supporter pack can turn into. Honestly, I’ve run into similar payment issues on other sites as well. Recently I was looking into different gaming and entertainment platforms, and I stumbled across [Removed by Support] that actually breaks down what sites are reliable and payout-friendly. It reminded me how important smooth transactions are, no matter what kind of game you’re trying to play.

Hope you get it sorted out soon!