Refund of funds

Hi, I bought a skin on the website for 135 coins, the Scavenger effect, but it doesn't work in Path of Exile 2, can I get a refund?
Last bumped on Jan 2, 2025, 5:11:40 PM
Hey there,

Could you please contact us at support@grindinggear.com and we'll be able to better assist you with this as soon as possible.

As a note, please don't send additional or follow-up emails, Support will get to you as soon as possible.
Happy New Year.I wrote to the post office support@grindinggear.com but they still haven't answered me, please tell me what to do next.
Hello, happy new year, please solve the problem, I've been waiting for a few days, I used a transaction for 135 coins : *Junk dealer's weapon effect*, but it doesn't work on Path of Exile 2, is there a way to refund the coins?
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Happy New Year.I wrote to the post office support@grindinggear.com but they still haven't answered me, please tell me what to do next.


Just wait your turn, there is a large queue and they have holidays atm as well (also do not send more than the one email until you are asked to do so)

For future reference, right now if you want to buy MTX for PoE2 do so only though the in game store, the websites is for PoE1, and while all the cosmetics will be ported over to PoE2, it's not just a case of shifting the assets, there is rigging work to do on thousands of MTX and probably some graphical updating work as well
Ancestral Bond. It's a thing that does stuff. -Vipermagi

He who controls the pants controls the galaxy. - Rick & Morty S3E1

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