My Mercenary character cannot log in，Other characters can log in and play the game。

My Mercenary character cannot log in！！！
My Mercenary character cannot log in，Other characters can log in and play the game。
The incident happened when I was playing with my friends and suddenly everyone disconnected. However, they can now play normally, and only my character cannot enter the game.
After testing, all my other characters were able to enter the game and play normally. I hope to solve my problem as soon as possible. I am very anxious, thank you! Thank you!

same I lost all my characters, like they are all deleted