Problem with Access

Hello, I have encountered a rather strange problem that I have been struggling with for several days. I've written emails etc and zero response. I purchased the Game Code on the Kinguin website. I entered it on the official PoE2 game site, picked up the steam key and activated it there. After a few days due to lack of time I fired up the game playing it for 1 hour max. After wanting to return to the game 2 days later when trying to log into the server I get a message that I do not have permission to play in early access. Entering the official account on the PoE2 website in the tab with early access the same message. I wrote to Kinguin Support and sent emails to the game support and still no response. I was left with no way to play and no money for the code.