Lost all characters

On the xbox series x, I lost all characters due to some how having 2 accounts. Is there a way to restore these characters?
Last bumped on Jan 3, 2025, 2:33:26 PM
Hey there, if you have not already, please email us at support@grindinggear.com so we are able to look into this further for you.
Need help with anything? Feel free to contact us via support@grindinggear.com :)
I've sent 2 emails but no response back.
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MrTottey#8825 wrote:
I've sent 2 emails but no response back.


Hey there, I'm very sorry for any delays during this time. If you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
Need help with something? Feel free to email us: support@grindinggear.com
Alright.. I understand there might be a large amount of people with problems but it's been a week since I sent in my first email. It'd be nice to have some sort of reply back.. I don't mean to be impatient but I kinda want to be able to play it again.

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