Paid $380 and didn't get the supporter upgrade package

Paid $380 and didn't get the supporter upgrade package, I've been waiting for 12 days, the feedback is just an information collection email, I've been waiting for 6 days now, why can't the payment purchase issue be dealt with in time? I paid for the lack of money and did not get the corresponding service.
Last bumped on Dec 30, 2024, 10:46:34 PM
Hey there, if you have already contacted us at support@grindinggear.com, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

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