Cannot access my character

I can no longer access my character for some reason under gchuu#7811 (character name gchuu - a level 67 sorceress)

the server says its authenticated but doesnt allow me to select my character. when i try to select the character in PS5,t he game resets and takes me to the main loading and character selection screen.

Can you please delete gchuu_#4513
Last bumped on Jan 1, 2025, 5:19:10 PM
Sorry mixed up the accounts.

Please delete gchuu#7811 (the account that wasnt linked to POE2 previous) and recover previous character called gchuu)
Hi there, we aren't able to assist with account-related issues over the forums. Could you please email us at support@grindinggear.com so we can look into this matter for you? We are currently working through a very large number of requests, so please bear with us as we'll try to get to you as soon as we can.
I have resolved this issue.

Please close thread and email request.

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