support is like a joke

First I bought the game on steam, but it didn't want to work, I found advice on the forum to buy early access directly on the website. I got a refund from steam and bought the game on the website.
Early access appeared on my account for a moment, then everything disappeared.
Status as of now: money paid, no emails in the mailbox, no early access, no coins. Reported 11 dec, first mail support did after 6 days -17 dec, i'm answered immediately-no respons. So far - 3 weeks without solution. More than joke
Last bumped on Jan 13, 2025, 7:33:08 AM
We really appreciate your patience. Our team is currently handling a very high volume of tickets and are working as hard as we can to get back to everyone as soon as possible. Please be assured that the appropriate team member will get back to you as soon as they are able to do so.
I wouldnt call them a support tho xD
Update-still 0 contacs

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