Missing Early Access and Characters After Logging into Steam
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Missing Early Access and Characters After Logging into Steam
Dear Support Team, I am writing to report an issue I encountered after logging into my Steam account and launching the game following the holidays. Upon starting the game, I noticed that I no longer have access to Early Access features, and all of my characters are missing. I have attached a screenshot showing my characters, which I cannot locate in the game anymore. This situation is very frustrating, and I am requesting an immediate resolution to this problem. If the issue cannot be resolved promptly, I expect a full refund for my purchase. Please let me know how this matter will be addressed. Best regards, https://steamcommunity.com/profiles/76561197964336793/ Aburedashi ] Last bumped on Dec 31, 2024, 10:12:01 AM
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. |
