Account Locked, Ghosted
|
account got locked
i emailed support, they replied in 10 minutes i sent a reply in 5 they have proceeded to ghost me and not solve my issue how do we resolve this? Last bumped on Dec 31, 2024, 3:21:49 PM
|
|
|
If you've already contacted us about this via support@grindinggear.com then you will need to wait for a response from the appropriate team member. I apologise for any wait in the meantime - we're currently processing a large volume of tickets so we really appreciate your patience.
| |
|
Thank you for the prompt response, JC.
Could you at least answer some questions about the information they asked me for? I've done my best, but with the large volume of tickets I'd rather make sure I've covered everything I can before getting a response asking for more and waiting another unreasonable amount of time for assistance. |
|
|
I'll take that as a no.
Glad to see that it's an issue at all levels, not just the one that I've need of at the moment. |
|
|
This is pretty messed up. I don't get why chat moderators can lock us out of our accounts completely, arbitrarily.
|
|
|
Yeah. Doubt they care about it though.
Last edited by lokced21#0965 on Dec 31, 2024, 3:41:46 PM
|
|
