300 points missing on my account

Hey,

My friend gave me a key for PoE 2. So I head on to https://www.pathofexile.com/shop/redeem-key
I logged in on the website using steam. After redeeming the key on the website, I also claim the steam key from the website and activated it on the same steam account I used to log in on the poe2 website. Now after installing the game I made my first character then head on to the shop. The 300 points is missing both in game and on the website. This is a xmas gift from my long time friend and we are expecting that 300 points as he supported the game with his own money.

POE account: drwangdu#0518


please fix this ASAP.
Last bumped on Jan 5, 2025, 11:52:24 AM
I have sent an email regarding this issue. please fix this ASAP
Hey there, Exile.

If your friend is the one who has purchased the base supporter pack and given you the early access key from that pack, I'm afraid that the 300 points will remain on the purchasing account (your friend's).

I apologise for any confusion. If your friend would like to relinquish the 300 points, they must be the one to email us this request at support@grindinggear.com so we may take a further look into the issue.
hey there, my ign is LordWazir and i am facing the same problem, except that nobody purchased the game for me but i did so myself. I have it on steam, epic games and the main website, but for some reason the 300 points are missing. Could you please assisst me further regarding this issue ?

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