Account blocked since December 11 [PLEASE]
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Account blocked since December 11
I guess it’s because I did a refound of the game and then I bought the game again. I did that because my PC was giving me some problems, luckily I could fix it, then I waited to receive the refund on my bank account and then bought the game again. For two hours I could play, but after that, my user was blocked and couldn’t play anymore. Below I attached some screenshots of what I explained before. It’s been more than a week since that happened, I tried to contact tech support a few times and still haven’t solved my problem. You can check that my profile account is the same on both platforms and also synchronized on STEAM and the first POE game. I didn’t do any cheating in the game nor anything illegal. I just hope either to get back my account or get a solution. Thank you in advance. Last bumped on Jan 3, 2025, 6:38:58 PM
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" Which process did you use to get a refund? Like, which company were you interacting with? “Please understand that imposing strong negative views regarding our team on to other players when you are representing our most helpful forum posters is not appropriate.” — GGG 2022
---- I'm not 'Sarno' on Discord. I don't know who that is. |
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WITH STEAM, I REFUNDED THE GAME FIRST AND THE DAY I PURCHASED IT AGAIN AND MY ACCOUNT WAS BLOCKED
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https://imgur.com/a/Fj5S2Wl
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I'm not very used to talking from here, it's my first time with the game as well, but I already want to solve this issue, it's not being annoying but I haven't accessed it for more than 20 days, as I explain in my post, I made a refund and the next day I bought the game again and it was already blocked, I only ask to play again and little else, thank you very much, happy new year.
My account blocked ID is Vykojin |
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Hey there, Exile.
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling a very large volume of tickets right now so we really appreciate your patience in the meantime! Please note that repeat follow ups to your ticket or sending new emails about the same issue may have the opposite intended issue, and may push your tickets to the back of the queue. We apologise for any delays in our response and any inconvenience you've experienced as a result. | |
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It's been 20 days, it's normal for me to send emails, I may have sent one a day but in the end the only thing I wanted was a solution, I explained it by email and on the forum, I just hope that I'm not waiting another 20 days for an email. .. just a greeting and thank you very much, if possible try to check my emails, greetings.
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Hello, sorry for being annoying... but I haven't sent anything again and I'm waiting and this has reached 25 days without being able to play, can you see if someone can contact me by email? Thank you.
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