Sorry if this has been posted before

I connected my account to PoE and it doesn't show any of my information for my character much less guild. I have guild members that donated guild coins I cannot access. How do I go about resolving this issue?
Last bumped on Jan 2, 2025, 11:02:00 AM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?

Please note that if you are unable to view your characters in the select screen, you may need to switch to the correct sub-account using the drop-down selector at the top right.
Hi there thank you.

This is on the PoE website that I can't get any information from my game profile to link. I am just trying to get access to the guild coins that were donated.

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