Weapon Skin problem

Hello, id like to report a problem about an item ive just purchased.
The item is Sorcerer Wand, it is a weapon skin and as i equip and start using it, its flash effects while using Chaos Bolt have serious negative effect on my eyes, to the point that i cant basically use the item.
Can i please ask if its possible to somehow refund the item, for the coins i purchased it? (it cost 175, in sale) and, also remove it from my account?
I have attached a screenhot from clip where the effect is clearly seen.

Exxts.
Last bumped on Jan 1, 2025, 9:46:49 PM
Hi there, for us to look into the possibility of this request for you could you please email us at support@grindinggear.com? Please include your account name, and the names of 2-3 characters on your account, in the email. Thanks!
Need help with something? Feel free to email us: support@grindinggear.com
Last edited by Vash_GGG#0000 on Jan 1, 2025, 9:27:58 PM
I have sent an email including account name and character names, as instructed.
Thank you for looking more into this!

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