My account has been blocked and I have been waiting for 10 days

When will you end your vacation?I want to open a new account, but the reason why my previous account was blocked is because I'm afraid that after spending money, it will be blocked again, inexplicably. You didn't even tell me the reason, it's so uncomfortable

I will copy-paste the Joe_GGG's respond so they don't have to.

"Unfortunately we aren't able to help with account related issues via the forums.

If you have sent us an email, one of the team will be able to respond to your request as soon as we can. Please note we are currently dealing with a large number of requests, so we apologise in any potential delay in getting back to you."

I sent you an email on December 22nd last year, and it has been 10 days. How long should I wait? My previous account couldn't even log in to your website. Can you tell me the reason why my account was blocked?

I want to use my current account to purchase another testing qualification. I'm afraid my account will be blocked by you again. At least you can tell me the reason why my previous account was blocked. Even if I did something wrong, at least you should give me a chance to correct it. Even if there is no chance, please tell me the reason. I am afraid that if I purchase the qualification again, I will be blocked again. Although 30 dollars is not much, the account I worked hard to upgrade is gone, which makes me very uncomfortable.

Tell me, should I continue to wait for an email reply? Or should I use a new account to purchase testing qualifications again? Or should we just give up on this game?

Tell me, should I continue to wait for an email reply? Or should I use a new account to purchase testing qualifications again? Or should we just give up on this game?