My early access got deleted
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I bought POE 2 a week ago and played it daily, yesterday I requested the key for steam usage and redeemed it to play it on my steam deck. It worked and I was able to play it for an hour. Today I woke up wanting to play the game but when trying to lock in it shows that I have no early access and when I looked at my account here on the website, indeed my early access got removed for some reason. How do I restore it ?
Last bumped on Jan 2, 2025, 6:09:53 AM
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. |
