2 accounts on my email, items purchased on wrong account, support haven't help me for 3 weeks
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Support replies by email with “describe the characters' names and the situation, we will help”, and nothing happens for weeks. I can't buy anything in the store because I don't know which account it will be credited to (and if it's wrong, I won't get any help from support).
How can I remove one of the accounts from my email? I have two now, can I keep only one? Last bumped on Jan 2, 2025, 3:07:44 PM
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We're currently handling a large volume of support requests. If you've already contacted us via email at support@grindinggear.com then you'll need to wait for the appropriate team member to get back to you. We appreciate your patience!
In the meantime, you can make sure you're doing purchases on the correct sub-account by using the in-game shop while you are playing use that sub-account. I hope this helps! | |
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Okay, thank you, sorry
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It's my issue too.
I have no response since 16th december asking me my account and my character names (fun fact, I already linked my account in the previous email, you guys read the emails?). My first email contacting support was on 7th december, by the way. I just need to unlink this account from steam and link my other account where I've spent money. And when I logged into the game through steam it's logged with this account and not the good one, also it seems to be linked with the same email. For what it's worth I don't even want this account, I want #4649 |
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