account kicked out of early access?

i bought an early access key on the 21. december and entered it on the poe2 site. i have been playing alot the last couple of weeks and all of the sudden today it says that the account is not part of the early access.
i linked my steam account and redeemed the game on steam as well.
Last bumped on Jan 3, 2025, 4:25:23 AM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you?

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