Did you actually hear back from support? How long did it take?

I saw the other topic for those that hadn't heard back, and saw people posting about how it's been 40+ days with no response.

I thought a more useful discussion might be for the people that HAVE heard back from support, to set expectations for those of us that haven't.

Please post:

1) how long it took to hear back

2) what the topic of your support request was

Hoping this will shine a bit more transparency on how long folks should be expecting to hear back, especially those facing issues preventing them from playing the game. This can be a frustrating topic but friendly reminder to keep things civil, venting frustrations in this thread won't get you a response any faster.

Edit:

If you have NOT heard back from support, there is already a thread for that, please post here:
https://www.pathofexile.com/forum/view-thread/3654172

Would be great to keep this thread limited to those who have gotten a response, hopefully there are enough of them out there that a few may actually see this...

its 1 month + here without a fucking answer.
countless emails even a a forum topic
noting from 1 month zero answers


they basically banned me from poe 2 trading while i could normally trade in poe 1 :)


so yeah. this clown show made me lose my account basically forced ssf
and i cant even get reply so i can know wtf chinacent do am i to buy new acc or what


i will definitly never support this company financially anymore if you ask me ;-)


after 10 years getting spit on the face and 1 months to wait for staff reply, wow.

just wow