ETA for support reply?
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Is it possible to know how long we are supposed to wait or whether our emails to support were just missed or ignored? I don't know how exactly your queue is organized, but maybe there is at least some rough estimates you can share, e.g. "we are currently responding to messages received 20 days ago"? I'm afraid to message support again as I'm not sure if it will reset my priority to current and add few more weeks of wait time. But at the same time I'm not sure that my message wasn't missed completely and I will never hear back from support.
Thanks and appreciate your help Last bumped on Jan 3, 2025, 7:25:19 PM
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"Maybe"
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Hey there, I'm afraid that I'm not able to speculate on such matters. If you would like, such a suggestion could be made into a thread in our "Feedback and Suggestions" topic!
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling an unprecedented volume of tickets right now so we really appreciate your patience in the meantime! We sincerely apologise for any delays in our response and any inconvenience you've experienced as a result. Last edited by Jacob_GGG#0000 on Jan 3, 2025, 7:22:16 PM
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And magically I just received email response to 1 out of 3 my questions. Thanks, that's at least some progress, hopefully you will be able to hire more people soon, preorders of PoE2 went pretty well.
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