Upgrade to Warlord of Karui Support Pack But got extra points instead of t-shirt and hoodie.
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I upgraded to Warlord of Karui support pack from 30$ early support pack because I wanted the t-shirt and hoodie.
I did not choose to opt out for points, and I was prompted to select sizes for t-shirt and hoodie as well as specify shipping address. I was also charged with extra $27+ for shipping fee. The cost of upgrade is $210, and I was charged with total of $240+ including shipping fee. I made this transaction through in-game but was redirected to STEAM during payment. Then after I paid through STEAM my POE 2 account got updated and I received all the cosmetic stuff + microtransaction points. But I receive 2760 points instead of 2100. It seems the extra 660 points is given to you if you opt-out of getting the t-shirt and hoodie... I also have not received any information about t-shirt and hoodie shipping details. I submitted an email through support@grindinggear.com about this as well as send private message through https://www.pathofexile.com/private-messages/compose but I have yet to receive any reply. Has this happened to anyone? The whole point of upgrading is to get the t-shirt and hoodie, but it seems swapped to points without notifying me at all. Last edited by dabzPOE#3341 on Jan 3, 2025, 7:16:49 PM Last bumped on Jan 3, 2025, 8:07:32 PM
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Hey there, Exile.
If you've already contacted us via email at support@grindinggear.com then I'm afraid you'll need to wait for the appropriate team member to get back to you. We're currently handling an unprecedented volume of tickets right now so we really appreciate your patience in the meantime! We sincerely apologise for any delays in our response and any inconvenience you've experienced as a result. |
