I did not receive the early support kit.

Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? Please make sure to include your account name and discriminator. If you have already contacted us via email, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Additionally for this issue specifically, please check any sub accounts you may have to see if the points are there. If you don't have any sub accounts we will look into this situation as soon as we are able to.