Your account does not have access to Path of Exile 2 Early Access
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Hi, I bought a key 12/22 and about 4 days ago I suddenly couldn't connect to my account because of the issue that I supposedly don't have a purchased key, but I activated it. Please, any advice and help would be appreciated.
Last bumped on Jan 8, 2025, 8:59:22 AM
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" I've had the same problem for almost 2 weeks now. However, mails and forum posts are ignored. Very disappointing |
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" Question for both of you: did you purchase access from this website (or Xbox/PSN stores), or somewhere else? If you got your key from another user or a third party seller, you should be inquiring with them. There may have been an issue with the purchase that your key came from. |
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Unfortunately, we aren't able to assist with this issue over the forums. Please contact us at support@grindinggear.com if you haven't already so we can look into this with you. Be sure to include your Path of Exile account name (including four-digit discriminator) as well as the names of a few of your characters so that we are best able to look into things with you.
If you obtained your early access through purchasing one of the Early Access packs, please also include the transaction ID of the purchase. This can usually be found alongside your receipt of payment provided to you by the payment processor you used. If you obtained your early access by redeeming a key, then the key's status may have been revoked if the original purchase was refunded or charged back. If this is the case, you may want to reach out to whoever you received the key from to check with them regarding the validity of your key. |
