Lord of Ogham Upgrade - Contents didn't arrive

Hello!

I have 2 accounts under my POE website account

Account A
Account B

I initially purchased the early access supporter pack on Account A. Then after a while I realized that I can use my POE1 account so I merged that account into the POE website and that is Account B.

Account B has all the migrated stash tabs so I played POE2 on Account B and didn't touch account A anymore.

Account B has access to POE2 (early access) since it was merged with Account A. Then I went to the mtx shop and saw that I can upgrade my pack to the Lord of Ogham supporter pack on Account B which I did.

Transaction was successful and all with Steam receipts and POE website acknowledgement message, but the Lord of Ogham contents never arrived on either accounts. Anyone else experienced this?

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CoryA_GGG wrote:

Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? Please make sure to include your account name and discriminator. If you have already contacted us via email, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.

Hello, Cory. I've already sent an email to support@grindinggear.com and I provided my account name and character name. Hope to get assisted soon. I've sent the email 2-3 weeks ago and still haven't gotten any response nor help.