Why can't I get into the game?

I bought EA on steam but haven't been able to play it properly today? After entering the character screen, if I click Start game, it will be disconnected immediately! why?
Last bumped on Jan 5, 2025, 9:54:21 AM
Hey there, I'm sorry to hear that! Could you please email us at support@grindinggear.com so we can look into this matter for you? Please make sure to include your account name and discriminator. If you have already contacted us via email, we will respond to you as soon as we can. We are currently working through a large number of support requests, but please rest assured we will get back to you as soon as possible.
OK

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